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In a survey by global design and architecture firm, Gensler, only 12% of U.S. workers want to work from home full-time. Most want to return to their offices and workplaces – but only with changes that protect them from Covid-19.

An abundance of floor graphics reinforcing safe distancing, corridors with one-way foot traffic, and mask-wearing co-workers are likely to be among the differences we see at work. It won’t just be the look of our offices that will be different, how we do what we do in those spaces will change as well.

Please don’t touch

A key to safety is limiting touchpoints. That’s generating some intriguing ideas of what you could expect in the new touchless workplace. The ubiquitous restroom messaging requiring all employees to wash hands before returning to work will likely resonate deeper and wider in most workplaces. MarketWatch makes a similar prediction that “consumers will make contactless experiences and sanitizing a part of daily life.”

We only need to look at Hong Kong to get a sense of what that could be. After the SARS epidemic in 2003, major public health changes were put in place, including more automatic doors and no-touch payment methods.

The future may already be in our hands

Personal devices will play a much larger role at work. Their Bluetooth, Wi-fi, and LTE capabilities provide easy-to-use and well-established access technology for just about any kind of touchless solution.

It’s not hard to envision gaining entry to a building using Bluetooth to open an automatic door, eliminating an ID card swipe or fingerprint scan. Apps could also find their way into ordering food from company cafeterias or providing touchless operation of vending machines and office water dispensers.

Wave it on, wave it off

Even simpler than using our phones will be using our hands. While hands-free bathroom fixtures were gaining popularity well before the pandemic, more advanced gesture control technology is already being implemented in some buildings. Lakeside Center, an office and retail center under construction in Columbia, MD, will include touchless controls that allow people to ride elevators and open doors with a hand wave. 

Meet your new co-workers, Siri and Alexa

Voice-activated virtual assistants, like those we use at home and in our cars, could also be joining us at work. Their track record of integrating voice control with a variety of devices could make them useful in instances where apps or gestures might be too clunky or responsive to work. In offices and conference rooms, your voice could dim lights, turn on projectors, and adjust the temperature. Gensler envisions expanding voice-control to also handle both touch- and non-touch-related tasks, “Combine these two elements in a workplace setting and the potential is immediately appealing: “unlock my office,” “order my usual lunch in 10 minutes,” or even “setup a meeting for me with John tomorrow at 3 p.m. in a conference room for two.”

Welcoming change

While much of the Touchless Workplace has come about in response to the coronavirus, it could provide benefits well into the future. Limiting the need to touch surfaces and objects will reduce germ-spread in general, keeping us all healthier. It can also make the time we spend at work more enjoyable and efficient. For example, the same technology that monitors occupancy to support social distancing could also be used for something as routine – but essential ­– as finding an open conference room. So, while our first day back in our old workplace may feel more like the first day in a new one, we may find that many of the touchless changes we encounter may be well worth embracing (although not literally).

How to serve the current generation of student diners.

Hint: customization, convenience, and ‘clean eating’ options are key.

Gen Z—the generation born between 1995 and 2010—now makes up the majority of student diners across the country.

Unlike the preceding generation, Gen Zers are more ethnically diverse, grew up in an entirely digitally-connected age, and are more willing to spend extra on authentic food or dining experiences. Furthermore, this group is even more globally-aware than millennials, and is considered an outwardly politically-, environmentally- and socially-conscious generation.

university dining space

In reaction to these attributes, food service programs have begun formulating creative solutions to keep young diners satisfied with their daily experience in the university cafeteria. Unsurprisingly, technology—as well as an increased focus on healthy, clean food and beverages—has played a huge role in the creation of Gen Z-friendly dining spaces,    

Here’s a list of 5 ways university dining halls are adapting to Gen Z’s dining habits and interests:

1. Increasing customization across the board

From a variety of meal plan options to DIY bars, customization is key when it comes to menu planning for Gen Z diners. According to the 2016 Generational Consumer Trend Report, 50% of Gen Zers rated the ability to customize their meal (i.e. choosing a portion size or some of the ingredients) as an important aspect of dining.

This, however, does not require you to deconstruct every entrée into a build-your-own bar: simply increase and vary the types of sides that you serve with your mains. Another strategy is to pick a night in which your dining hall is not too busy, and set-up a small cooking station where one of your line cooks can cook smaller, specialty plates with seasonal ingredients.

salad bar cafeteria customization options

A similar approach can be applied to your cafeteria’s beverage offerings: allow your diners to customize their morning coffee by creating a mini-coffee bar with specialty milks and a rotating inventory of flavored syrups. Alternatively, you can offer healthy flavored drinks with Bevi, the smart water cooler, which would allow your diners to customize your beverage on a touchscreen before filling their glass.

So, the next time you start planning your menus, be sure to consider a few ways your diners could personalize the items you decide upon.

2. Optimal convenience in the form of digital student IDs

Industry research has shown again and again that convenience is a top priority for consumers of all ages, and is of a particular importance to millennials and Gen Zers. Many food service programs are embracing this trend by expanding the methods by which diners can gain entrance into the cafeteria or purchase their food.

apple watches can now store student Id info

Rather than having students keep track of a physical card, many universities are in the process of making their students’ ID information accessible on smart devices. A recent report by Business Insider revealed that starting this fall, students at Duke, Temple, Johns Hopkins, and The University of Alabama (among others) will have the ability to enter the dining hall, and make vending machine purchases, using both Apple Watches (OS 5) as well as iPhones running on iOS 12.

Given the growing ubiquity and convenience of smart devices in today’s world, initiatives such as these will likely become increasingly popular in the food service industry as a whole.

3. Sparkling water and low-calorie beverages

Gen Z Using Laptop Drinking Water Bevi

Nowadays, it seems as though every other TV commercial is advertising a different kind of sparkling water. This is due to the fact that in recent years there’s been a nationwide decrease in soda consumption, and a corresponding increase in demand for healthier alternatives. Younger generations, like Gen Z, are no longer interested in sugary carbonated drinks, opting instead for sparkling water, with or without flavors.

Rather than going the traditional route (i.e. filling plastic jugs with water and sliced fruit), cafeterias have started investing in sparkling, flavored water machines, such as Bevi. This smart water cooler makes it easy to meet the growing demand for healthy beverage options, without putting any extra strain on your food service staff. At the press of touchscreen, students can customize their drink, adding flavors or fizz to their liking. Bevi boasts a well-rounded portfolio of zero- and low-calorie flavors and is outfitted with software that allows for the pro-active monitoring of consumable levels.

young student drinking bevi

In short, Bevi is a win-win situation: students get the bubbles and customization they want, while the food service team will have one less thing to monitor.

4. Organic, clean eating and ‘trendy’ bites

Like sparkling water, the demand for “clean” or organic food is on the rise across the US. According to The NPD Group, the majority of Gen Z considers “clean eating” a significant way to improve one’s quality of life. As compared to other consumer groups, this generation expresses a heightened interest in organic and non-GMO foods. They are also more open to trying new styles of dieting, including vegetarianism and paleo, as well as ‘trendy’ foods.

breakfast bowl healthy food

Generally speaking, keeping your dining hall’s offerings up-to-date with the latest trends isn’t as tricky as it seems: simply plan to reserve a portion of your weekly budget for seasonal or trendy foods before the school year begins, and incorporate these items into your usual salad or DIY bar.

How can your food service program meet the demand for healthy, ethically-sourced food? Aside from seeking out local or organic food vendors, more than 20 universities in the US have formally made the Real Food Campus Commitment, in which they pledge to use “their tremendous purchasing power to support a food system that strengthens local economies, respects human rights, and ensures ecological sustainability.” A national, student-led initiative, the Real Food Challenge truly embodies what today’s college students expect from campus dining services.

5. Greater transparency across the board, in the dining hall or on a mobile app

Given Gen Z’s heightened interest in environmental and social issues, many dining halls have started sharing information regarding the sourcing of their ingredients.

Most dining halls already have a mobile app that allows students to check the breakfast, lunch or dinner menu in advance; now, many are adding tracking and sourcing information to their apps as well. In this way, students can explore the nutritional information of their favorite mac & cheese dish, while also learning which local farm provides the tomatoes in the salad bar.

digital signs in a cafeteria

Food service staff are also creating the same level of transparency within the servery space itself. From posters explaining sustainable fishing practices to digital signs displaying the amount of food waste produced each week, there are many ways to display information that will help connect students with their food.