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Frequently Asked Questions

Product Details

What is a Bevi machine?

Bevi is a smart water cooler that customizes high-quality flavored and sparkling beverages, without the need for disposable bottles or cans. In so many words, it’s your still and sparkling, multi-flavored, eco-friendly, healthy water cooler that never runs out.

 

Do you offer a home unit?

We currently do not offer a home unit. However, it is something that we are exploring. Fill out this form and as soon as Bevi for home is available, you’ll be the first to know.

 

How many bottles/cans does the average Bevi machine save per year?

On average, each machine saves up to 35,000 12 oz. bottles or cans per year. A real-time counter shows the bottles and cans you’re saving, as well as how much it translates into in terms of tons of CO2 and trees.

 

How much does a Bevi machine cost?

It can be as low as 20 cents a drink, which is much less than canned and bottled beverages. Please follow this link and fill out a quick form. A Bevi representative will follow up shortly with a personalized quote based on the number of employees or users.

 

Why does the Bevi machine require an Internet connection?

The internet connection enables Bevi or a service partner to keep track of when your machine needs service or CO2 and flavor refills. Don’t worry, even if your Wifi goes out, your Bevi machine will operate normally.

 

At what temperature is Bevi water dispensed?

Cold water is dispensed at 36-39° F and hot water is dispensed at 185-195° F. Ambient can be described as room temperature water.

 

How many drinks does one Bevi serve per day?

It really depends on your team’s thirst level! We typically recommend one Bevi machine for every 100 employees. The Countertop machine holds 4 flavors and The Standup 2.0 machine holds up to 8 flavors. Each flavor can make up to 400 12-oz. drinks.

 

What kind of filter do you use?

We use an activated carbon filter. It removes chlorine and other unwanted tastes.

 

Spacing is tight in my kitchen. Will it fit?

We have installed Bevi machines in many different sized spaces. We have two versions of dispensers to suit your spacing needs. The Standup Bevi units are less than 1/3 of the size of a refrigerator. The Countertop Bevi unit sits on your counter with the hardware and plumbing hidden in the cabinets below.

 

What are the dimensions of the machines?

The Standup 2.0 machine measures 5′ 5″ (h) x 1′ 3″ (w) x 1′ 7″ (d). The Countertop machine is 1′ 6.5″ (h) x 10″ (w) x 11″ (d).

 

Is there a smaller machine?

The Countertop Bevi is what you are looking for! Read more about The Countertop Bevi for more information.

My Bevi machine is not connected to the internet, how do I get connected?

To get your Bevi connected, reach out to support@bevi.co, and they will be able to get your machine online.

 

Are Bevi flavor/enhancement boxes recyclable?

Yes! Bevi flavor/enhancement boxes are made using a portion of recycled materials and are 100% recyclable!

 

Are Bevi flavor/enhancement bags recyclable?

Our current flavor/enhancement bags are recyclable #7 plastic. Please check with your local recycling center to see if it is accepted in your community. Rest assured, we’re working tirelessly to evaluate new options that are even more sustainable.

 

How much plastic is in a Bevi flavor/enhancement bag?

Each Bevi flavor/enhancement bag uses the same amount of plastic as two 16.9-oz plastic bottles of sparkling water. However, each Bevi flavor bag provides approximately 380 – 400 12 oz. servings.

 

Touchless Dispensing

Is there a cost to add touchless dispensing to my Bevi machine?

No, the touchless feature will be rolled out to all machines free of charge.

 

Can I still use the screen without a cell phone?

Yes! You can dispense using either the touchscreen or your personal phone.

 

My Bevi machine is not connected to the internet, how do I get connected?

To get your Bevi connected, reach out to support@bevi.co, and they will be able to get your machine online.

 

Is the touchless feature available on all Bevi machines?

Yes, this feature is available on all Bevi machines.

 

Do I need to download an app?

No need to download anything, the QR code accesses a web page.

 

Is there a way to disable this option?

Yes, by using the toggle button on the Ingredients page.

 

How does my device connect to the machine?

The touchless feature uses the Bevi machine’s internet connection (WiFi, cellular or ethernet) and the phone’s Wifi or cellular connection. No Bluetooth is involved.

 

Can I use this feature with devices other than a phone, such as a tablet?

Yes, as long as you can scan the QR code and have the internet access on the device. However, we recommend using a smartphone for the best user experience.

 

What data will be accessed on my phone?

The touchless feature uses a web page, so no personal data will be accessed.

 

Flavors

What type of ingredients does Bevi use in its flavors?

All Bevi flavors are made from natural ingredients like real fruit. We extract the true flavor in the form of an essence, oil, or isolate.  You won’t find any artificial ingredients.

 

Are Bevi flavors made from fruit?

Bevi flavors are made with natural ingredients which are derived from natural sources. Bevi flavors do not contain juice.

 

Does Bevi use preservatives? 

We use natural citric acid to preserve the signature taste profile in our flavors. In our Vitamin Boost and Electrolytes enhancements, we use potassium sorbate, which is a commonly used in food and beverage products to maintain quality.

 

What is citric acid?

It’s an acid found most abundantly in citrus fruits, like lemons. Citric acid is used in everything from beers to canned tomatoes to maintain freshness and prevent foodborne illnesses.

 

What is in a Bevi sweetened beverage?

Our zero-calorie flavors are sweetened with all-natural stevia leaf extract. Our sugar-sweetened beverages have only 25 calories per 12 oz!  Bevi never uses high-fructose corn syrup.

 

What is stevia?

Stevia is a sweetener that comes from the leaves of the Stevia plant. Stevia has no calories and is 200 times sweeter than sugar in the same concentration.

 

What type of product certifications does Bevi have?

All Bevi flavors are vegan and therefore contain no animal, dairy, egg, or honey products. Bevi flavors are gluten-free, sodium-free, and non-GMO.

 

Do Bevi flavors contain allergens? 

The FDA regulates the eight most common allergenic foods, one being Tree Nuts. Bevi’s Coconut flavor falls into this category and is therefore labeled as such. For all other ingredient information, click the “Nutrition” tab for each flavor.

 

Is there an expiration date for the flavors?

Unopened, our flavors are best before 1 year. Once opened, we allow 6 months before they expire.

 

How many flavors can I get in my Bevi machine?

The Countertop machine can hold up to 4 flavors. The Standup 2.0 machine can hold up to 8 flavors. For optimal beverage building, we recommend a combination of 5 flavors and 3 enhancements for The Standup 2.0 machine.

 

How many flavors can be mixed at once in The Standup 2.0 machine?

You can mix up to 3 different flavors into one beverage in The Standup 2.0 machine. You can also mix an additional 2 enhancements into your beverage.

 

How does flavor mixing work?

You can mix up to 3 different selections (any combination of flavors and enhancements) into one beverage in The Standup 1.5 and the Countertop machines. You can mix up to 5 different selections (a maximum of 3 different flavors and 2 enhancements) into one beverage in The Standup 2.0 machine. You can also mix enhancements into plain water in any of our machines.

 

How many flavors can be mixed at once in The Standup 1.5 and Countertop machine?

You can mix up to 3 different selections (any combination of flavors and enhancements) into one beverage in The Standup 1.5 and the Countertop machines.

Enhancements

What is caffeine? 

Caffeine is a stimulant that is naturally found in many different types of plants. At Bevi, we use natural caffeine extracted from green coffee beans.

 

How much caffeine can I mix into my beverage?

The FDA has cited the maximum caffeine intake at around 400 mg a day for healthy adults. At Bevi, we have two different settings for our Caffeine enhancement: low at 45 mg per 12 oz. serving and high at 95 mg per 12 oz. serving.

 

Is it okay to drink caffeine all day?

The FDA has cited the maximum caffeine intake at around 400 mg a day for healthy adults. See here for our caffeine nutrition information.

 

What ingredients are included in Bevi’s Vitamin Boost enhancement?

The ingredients list is as follows: Filtered water, ascorbic acid (vitamin C), potassium sorbate, calcium d-pantothenate (vitamin B5), zinc sulfate, pyridoxine HCl (vitamin B6), cyanocobalamin (vitamin B12).

 

What are the benefits of Bevi’s Vitamin Boost enhancement?

Vitamin C (ascorbic acid) acts as an antioxidant, maintains healthy skin, keeps you looking younger, and is essential for the body to make collagen. It’s one of the best nutrients for fighting off infections because it gives our immune system a boost when we need it most.

Vitamin B6 (Pyridoxine HCI) is important for normal brain development and for keeping the nervous system and immune system healthy.

Vitamin B5 (Calcium D-Pantothenate) helps turn the food you eat into the energy you need. It’s important for many functions in the body, especially making and breaking down fats.

Vitamin B12 (Cyanocobalamin) is an essential nutrient that helps the body create DNA, nourishes the brain and nervous system, and assists with the formation of healthy red blood cells.

Zinc helps fight infection, heal wounds, has anti-viral properties, and suppresses viral replication.

 

Is it okay to drink Vitamin Boost all day?

Yes! We’ve designed Vitamin Boost to be consumed all day and does double-duty by nourishing your immune system with the nutrients it requires to stay strong during flu season and providing the year-round multivitamin support your body needs. So feel free to drink away!

 

What product properties does Vitamin Boost have?

Vitamin Boost is vegan and therefore doesn’t contain animal, dairy, egg, or honey products. It’s also sodium-free, gluten-free and kosher certified. *These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

 

Are there preservatives in Vitamin Boost?

Yes, we use potassium sorbate as a preservative in Vitamin Boost. It is commonly used in food and beverage products to maintain quality.

 

What is potassium sorbate?

Potassium sorbate is a preservative that is commonly used in food and beverage products to maintain quality.

 

What ingredients are included in Bevi’s Electrolytes enhancement?

Filtered water, sodium chloride, sodium citrate, monopotassium phosphate, niacinamide (vitamin B3), potassium sorbate, calcium d-pantothenate (vitamin B5), pyridoxine HCl (vitamin B6)

 

What are electrolytes?

Electrolytes are minerals found in your blood that help regulate and control the balance of fluids in the body. These minerals play a role in regulating everything from blood pressure to muscle contraction, and play a critical role in ensuring your system is functioning properly.
Electrolytes support your body to perform at it’s best. And no, it’s not just for those sporty peeps–electrolytes play a role in digestion, nervous, cardiac and muscular systems for every body.

 

Is it okay to drink electrolytes all day?

Our electrolytes enhancement can be safely consumed all day. They’re great for during or after a workout, days filled with long meetings—you name it, this extra boost of hydration will work for you. The quantities selected for this blend were chosen with all day consumption in mind. Plus, unlike the average sports drink, Electrolytes is sugar-free, calorie-free, and vitamin infused, so feel free to drink away!

 

What type of product certifications does Electrolytes have?

Electrolytes is vegan and therefore doesn’t contain animal, dairy, egg, or honey products. It’s also gluten-free and kosher certified.

 

Are there preservatives in Electrolytes?

Yes, we use potassium sorbate as a preservative in Electrolytes. It is commonly used in food and beverage products to maintain quality.

 

Do Bevi enhancements contain allergens?

None of Bevi’s enhancements contain any of the FDA-regulated Allergens. Additional nutritional information can be found by clicking the “View Nutrition Facts” button beneath each enhancement.

 

Is there an expiration date for the enhancements?

Unopened, our flavors are best before 1 year. Once opened, we allow 6 months before they expire.

 

Are enhancements sweetened?

No, our enhancements are unsweetened. Enjoy them guilt-free!

 

How many enhancements can I get in my machine?

You can add up to three enhancements—Caffeine and Vitamin Boost (a vitamin blend)—to your Bevi machine. These can be coupled with any Bevi flavor or with plain filtered water.

 

How many enhancements and flavors can I mix into my water?

For the Standup 2.0 machine, you can mix up to 2 enhancements and 3 flavors, or add up to 2 enhancements to just plain water. For the Standup 1.5 and the Countertop machines, there are 4 slots to add flavors and enhancements. You can mix up to 3 of the flavors and enhancements in the machine at a time.

 

Service

How quickly will the Bevi be installed once the contract is signed?

Please check with your sales rep for the most up-to-date delivery timeline.

 

Who performs the plumbing?

Bevi has several plumbing partners who will provide any plumbing work required for the installation. In some cases, a water line or spigot may already exist, which can be connected to the machine without any additional plumbing. Alternatively, we are happy to work with a plumber that you prefer.

 

Who delivers the Bevi?

Bevi has several freight or service partners that help with delivery. Of course, we will help coordinate the move.

 

Who installs the Bevi?

A trained service team member will install the Bevi machine within 1-2 business days of the machine delivery. Installation typically takes 1-2 hours per machine.

 

When will the Bevi be ready for use once installed?

After the initial install, the machine requires at least a 3-hour incubation period, which allows the water to cool down and the magic of carbonation to work. Typically, the Bevi will be ready for full use the day after the installation. We promise it’s worth the wait!

 

How often does the service team come for an on-site visit?

Expect to see a team member about once a month. We are committed to quick and highly responsive service.

 

How long is each service visit?

Standard visits for CO2 and flavor refills typically take 10-20 minutes.

 

What markets does Bevi currently serve?

Bevi is available for offices, hotels, gyms, schools, and other commercial facilities.

 

What areas does Bevi currently serve?

Bevi services customers across the continental  US and certain provinces in Canada. For more information, visit our Service Areas page.

 

Contact Us

What happens when I have questions regarding the installed Bevi machine?

Please contact your Bevi representative or your beverage service provider. You can also contact support@bevi.co.

 

How do I request new flavors?

Please contact your Bevi representative or your beverage service provider. You can also contact support@bevi.co.

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