Bevi's EOL Policy
Updated April, 2025
Purpose:
Products reach the end of their life cycle due to a number of reasons such as market demands, availability of parts, technology development and innovation. While this is an established part of the overall product life cycle, Bevi recognizes that end-of-life (“EOL”) milestones often prompt companies to review the way in which such milestones impact the Bevi products in their environment. This EOL policy will help our Bevi customers to manage EOL transitions and communicate the service options for Bevi’s commercial offerings that are nearing their End of Life.
Scope:
Products reach the end of their life cycle due to a number of reasons such as market demands, availability of parts, technology development and innovation. While this is an established part of the overall product life cycle, Bevi recognizes that end-of-life (“EOL”) milestones often prompt companies to review the way in which such milestones impact the Bevi products in their environment. This EOL policy will help our Bevi customers to manage EOL transitions and communicate the service options for Bevi’s commercial offerings that are nearing their End of Life.
Policy:
End of Life Milestones:
First external notification of EOL is typically six (6) months before the End of Sale (“EOS”) date. The EOS date is the date on which customers can no longer purchase the Product. In addition, software updates will not necessarily support any affected printer(s) after this date. Such a notice will appear on Bevi.co at <need a link>. Please visit this site regularly as it contains useful information regarding Bevi’s EOL program.
- Last Customer Ship date is three (3) months after the EOS date.
- No leases, including renewals, with a term that extends beyond the Last Day of Support (LDOS) will be sold after EOL Notification Date.
- Plans that are ordered before the EOS cannot have an auto-renew date that is subsequent to the LDOS date.
In the event of an EOL, unless your agreement with Bevi specifies otherwise, Bevi will typically ensure the following if there is an active contract or lease associated to the machine(s):
- One (1) year of routine failure analysis for hardware from EOS date.
- Five (5) years of support via Bevi Customer Care for application software from EOS date.
- Five (5) years of operating system (“OS”) support for critical bugs and security vulnerabilities from EOS date.
- Five (5) years of support via Bevi Customer Care for hardware.
- Five (5) years of ensuring stock of replacement parts for hardware from EOS date.
- Renew or add time to an existing lease from EOS date as defined in the external announcement provided that it will not exceed LDOS.
- Access to Bevi Customer Care will be available, post LDOS with commercially reasonable effort.
Definitions:
| Term | Definition |
|---|---|
| End of Life (EOL) | A process that guides the final business operations associated with the Bevi product, service, or subscription life cycle. The end-of-life process consists of a series of technical and business milestones and activities that, once completed, make a product or service obsolete. Once obsolete, the product or service is not sold, improved, or supported by Bevi. Any support after LDOS is based on a commercially reasonable effort. |
| End of Life Notification Date | The date when the end of sale and the end-of-life milestones for a product or service are communicated to the general public. |
| End of Sale Date (EOS) | The product or service is no longer for sale after this date. This is also the last date to order the product or service through Bevi point-of-sale mechanisms. The EOS date is documented in the EOL notification. |
| End of Ship Date | The last possible ship date that can be requested of Bevi. Actual ship date is dependent on lead time. |
| End of Lease Contract Modify/Renewal | Last date to modify or renew an existing lease as long as the contract date does not exceed LDOS. |
| Last Date to Modify/Renew Service Contract | Last date to modify or renew an existing support or service contract as long as the contract date does not exceed LDOS. |
| Last Date of Support (LDOS) | The last date to receive applicable service and support for the product. After this date, support is provided on a commercially reasonable effort. |