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Frequently Asked Questions

Product Details

What is a Bevi machine?

A Bevi machine is a Smart Water Cooler that offers customizable flavored, still, sparkling, and enhanced beverages without the need for single-use bottles or cans.

 

Is there a Bevi machine I can get for my home?

Unfortunately, a Bevi machine for your home (or your home office) isn't currently available. But it's something we're actively exploring.

 

How many single-use bottles or cans can the Bevi machine help my business save?

Each Bevi machine, on average, saves up to 50,000 12 oz. bottles and cans annually. A real-time counter on the machine shows how many single-use containers you’ve saved and the CO2 emissions you’ve reduced as a result.

 

How much does a Bevi machine cost?

Beverages from a Bevi machine can cost, on average, between 12 and 28 cents per 12 oz. pour, depending on your concentrate and carbonation usage. If you’d like a personalized quote on a Bevi machine based on the number of employees or users you have, please follow this link and fill out the form.

 

Why does the Bevi machine require an Internet connection?

The internet connection allows Bevi or a service partner to monitor the machine remotely and identify when it needs service—such as a replacement part, a new carbonation tank, or a refill of flavors or enhancements. No need to worry if your Wi-Fi goes out; your Bevi machine will keep working as usual.

 

At what temperature is Bevi water dispensed?

Cold water is dispensed at 36 to 39° F and hot water is dispensed at 185 to 195° F. Ambient can be described as room temperature water.

 

How many drinks does one Bevi serve per day?

It really depends on your users’ thirst level! We typically recommend one Bevi machine for every 100 users. Bevi’s Countertop machine holds up to 4 concentrates and The Standup 2.0 machine holds up to 8 concentrates. Each concentrate package can make up to 400 12-oz. drinks.

 

What kind of filter do you use?

Every Bevi machine offers advanced water filtration for a trusted and great-tasting drinking experience. Combining the effectiveness of 0.2-micron media filtration and premium carbon block filtration, this innovative system removes 99.99% of contaminants, including microplastics, bacteria, cysts, parasites, chlorine, and other sediment. All you’re left with is water that’s delicious, pure, and refreshing. Our filters have been certified to NSF/ANSI standards.

 

Spacing is tight in my commercial space. Will the Bevi machine fit?

We have installed Bevi machines in many different sized spaces. We have two versions of dispensers to suit your spacing needs. The Standup 2.0 machine is less than a third of the size of a refrigerator. The Countertop machine sits on your counter, with the hardware and plumbing hidden in the cabinets below.

 

What are the dimensions of the machines?

The Standup 2.0 machine measures 5′ 5″ (h) x 1′ 3″ (w) x 1′ 7″ (d). The Countertop machine is 1′ 6.5″ (h) x 10″ (w) x 11″ (d).

 

My Bevi machine is not connected to the internet, how do I get connected?

To get your Bevi connected, reach out to support@bevi.co or your service provider, and they will be able to get your machine online.

 

Are Bevi flavor/enhancement boxes recyclable?

Yes! The boxes our flavors and enhancements come in are 100% recyclable. They’re also made of 47% renewable and recyclable corrugated fiber material.

 

Flavors

What type of ingredients does Bevi use in its flavors?

All Bevi flavor concentrates are made with natural flavorings, like real fruit. We extract the true flavoring in the form of essence, oil, or isolate. You won't find any artificial flavorings in our beverages.

 

Do Bevi flavors contain juice?

They do not. Bevi flavors are made with natural ingredients, derived from natural sources such as fruit, but they do not contain actual fruit juice.

 

Does Bevi use preservatives? 

We use citric acid and potassium sorbate to preserve the signature taste profile in our flavors. They are two of the most common preservatives used in food and beverage.

 

What is citric acid?

It’s an acid found naturally in citrus fruits, like lemons. Citric acid is used in everything from beers to canned tomatoes to maintain freshness and prevent foodborne illnesses. It is one of the preservatives Bevi uses for its flavors.

 

What is in a Bevi sweetened beverage?

There are currently two flavors that are sweetened. Blackberry Lime is sweetened with all-natural stevia leaf extract and has zero calories. Black Cherry is sweetened with sugar and only has 25 calories per 12 oz when using the standard concentrate setting. Bevi doesn’t use high fructose corn syrup or other artificial sweeteners.

 

What is stevia?

Stevia is a natural sweetener that comes from the leaves of the Stevia plant. Stevia has no calories and is 200 times sweeter than sugar in the same concentration.

 

What type of product certifications does Bevi have?

All Bevi flavors are vegan and therefore contain no animal, dairy, egg, or honey products. Bevi flavors are gluten-free, sodium-free, and non-GMO.

 

Do Bevi flavors contain allergens? 

The FDA regulates the eight most common allergenic foods, one being Tree Nuts. Bevi’s Coconut flavor falls into this category and is therefore labeled as such. For all other ingredient information, click the “Nutrition” tab for each flavor.

 

Is there an expiration date for the flavors?

Unopened, our flavors are best before 1 year. Once opened, we allow 6 months before they expire.

 

How many flavors can I get in my Bevi machine?

The Countertop machine can hold up to 4 flavors. The Standup 2.0 machine can hold up to 8 flavors. For optimal beverage building, we recommend a combination of 5 flavors and 3 enhancements for The Standup 2.0 machine.

 

How many flavors can be mixed at once in The Standup 2.0 machine?

You can mix up to 3 different flavors into one beverage in The Standup 2.0 machine. You can also mix an additional 2 enhancements into your beverage.

 

How does flavor mixing work?

You can mix up to 3 different selections (any combination of flavors and enhancements) into one beverage in The Standup 1.5 and the Countertop machines. You can mix up to 5 different selections (a maximum of 3 different flavors and 2 enhancements) into one beverage in The Standup 2.0 machine. You can also mix enhancements into plain water in any of our machines.

 

How many flavors can be mixed at once in The Standup 1.5 and Countertop machine?

You can mix up to 3 different selections (any combination of flavors and enhancements) into one beverage in The Standup 1.5 and the Countertop machines.

Enhancements

What is caffeine? 

Caffeine is a stimulant that is naturally found in many different types of plants. At Bevi, we use natural caffeine extracted from green coffee beans.

 

How much caffeine can I mix into my beverage?

The FDA has cited the maximum caffeine intake at around 400 mg a day for healthy adults. At Bevi, we have two different settings for our Caffeine enhancement: low at 45 mg per 12 oz. serving and high at 95 mg per 12 oz. serving.

 

Is it okay to drink caffeine all day?

The FDA has cited the maximum caffeine intake at around 400 mg a day for healthy adults. See here for our caffeine nutrition information.

 

What ingredients are included in Bevi’s Vitamin Boost enhancement?

The ingredients list is as follows: Filtered water, ascorbic acid (vitamin C), potassium sorbate, calcium d-pantothenate (vitamin B5), zinc sulfate, pyridoxine HCl (vitamin B6), cyanocobalamin (vitamin B12).

 

What are the benefits of Bevi’s Vitamin Boost enhancement?

Vitamin C (ascorbic acid) acts as an antioxidant, maintains healthy skin, keeps you looking younger, and is essential for the body to make collagen. It’s one of the best nutrients for fighting off infections because it gives our immune system a boost when we need it most.

Vitamin B6 (Pyridoxine HCI) is important for normal brain development and for keeping the nervous system and immune system healthy.

Vitamin B5 (Calcium D-Pantothenate) helps turn the food you eat into the energy you need. It’s important for many functions in the body, especially making and breaking down fats.

Vitamin B12 (Cyanocobalamin) is an essential nutrient that helps the body create DNA, nourishes the brain and nervous system, and assists with the formation of healthy red blood cells.

Zinc helps fight infection, heal wounds, has anti-viral properties, and suppresses viral replication.

 

Is it okay to drink Vitamin Boost all day?

Yes! We’ve designed Vitamin Boost to be consumed all day and does double-duty by nourishing your immune system with the nutrients it requires to stay strong during flu season and providing the year-round multivitamin support your body needs. So feel free to drink away!

 

What product properties does Vitamin Boost have?

Vitamin Boost is vegan and therefore doesn’t contain animal, dairy, egg, or honey products. It’s also sodium-free, gluten-free and kosher certified. *These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

 

Are there preservatives in Bevi’s concentrates?

Our flavor and enhancement concentrates include citric acid and potassium sorbate—two of the most common preservatives used in food and beverage.

 

What is potassium sorbate?

Potassium sorbate is a preservative that is commonly used in food and beverage products to maintain quality. Bevi uses potassium sorbate in our flavors and enhancements.

 

What ingredients are included in Bevi’s Electrolytes enhancement?

Filtered water, sodium chloride, sodium citrate, monopotassium phosphate, niacinamide (vitamin B3), potassium sorbate, calcium d-pantothenate (vitamin B5), pyridoxine HCl (vitamin B6)

 

What are electrolytes?

Electrolytes are minerals found in your blood that help regulate and control the balance of fluids in the body. These minerals play a role in regulating everything from blood pressure to muscle contraction, and play a critical role in ensuring your system is functioning properly.
Electrolytes support your body to perform at it’s best. And no, it’s not just for those sporty peeps–electrolytes play a role in digestion, nervous, cardiac and muscular systems for every body.

 

Is it okay to drink electrolytes all day?

Our electrolytes enhancement can be safely consumed all day. They’re great for during or after a workout, days filled with long meetings—you name it, this extra boost of hydration will work for you. The quantities selected for this blend were chosen with all day consumption in mind. Plus, unlike the average sports drink, Electrolytes is sugar-free, calorie-free, and vitamin infused, so feel free to drink away!

 

What type of product certifications does Electrolytes have?

Electrolytes is vegan and therefore doesn’t contain animal, dairy, egg, or honey products. It’s also gluten-free and kosher certified.

 

Are there preservatives in Electrolytes?

Yes, we use potassium sorbate as a preservative in Electrolytes. It is commonly used in food and beverage products to maintain quality.

 

Do Bevi enhancements contain allergens?

None of Bevi’s enhancements contain any of the FDA-regulated Allergens. Additional nutritional information can be found by clicking the “View Nutrition Facts” button beneath each enhancement.

 

Is there an expiration date for the enhancements?

Unopened, our flavors are best before 1 year. Once opened, we allow 6 months before they expire.

 

Are enhancements sweetened?

No, our enhancements are unsweetened. Enjoy them guilt-free!

 

How many enhancements can I get in my machine?

You can add up to three enhancements—Caffeine and Vitamin Boost (a vitamin blend)—to your Bevi machine. These can be coupled with any Bevi flavor or with plain filtered water.

 

How many enhancements and flavors can I mix into my water?

For the Standup 2.0 machine, you can mix up to 2 enhancements and 3 flavors, or add up to 2 enhancements to just plain water. For the Standup 1.5 and the Countertop machines, there are 4 slots to add flavors and enhancements. You can mix up to 3 of the flavors and enhancements in the machine at a time.

 

Touchless Dispensing

Can I pour a drink without touching the Bevi machine’s screen?

Yes! All Bevi machines have a touchless dispensing feature. Simply scan the QR code on the machine with your smartphone—no app needed.

 

Is there a way to disable this option?

Yes, by using the toggle button on the Ingredients page.

 

How does my device connect to the machine?

The touchless feature uses the Bevi machine’s internet connection (WiFi, cellular, or Ethernet) and the phone’s Wifi or cellular connection. No Bluetooth is involved.

 

Can I use this feature with devices other than a phone, such as a tablet?

Yes, as long as you can scan the QR code and have the internet access on the device. However, we recommend using a smartphone for the best user experience.

 

Service

How quickly will the Bevi be installed once the contract is signed?

Please check with your sales rep for the most up-to-date delivery timeline.

 

Who performs the plumbing?

Bevi has several plumbing partners who will provide any plumbing work required for the installation. In some cases, a water line or spigot may already exist, which can be connected to the machine without any additional plumbing. Alternatively, we are happy to work with a plumber that you prefer.

 

Who delivers the Bevi?

Bevi has several freight or service partners that help with delivery. Of course, we will help coordinate the move.

 

Who installs the Bevi?

A trained service team member will install the Bevi machine within 1-2 business days of the machine delivery. Installation typically takes 1-2 hours per machine.

 

When will the Bevi be ready for use once installed?

After the initial install, the machine requires at least a 3-hour incubation period, which allows the water to cool down and the magic of carbonation to work. Typically, the Bevi will be ready for full use the day after the installation. We promise it’s worth the wait!

 

How often does the service team come for an on-site visit?

Expect to see a team member about once a month. We are committed to quick and highly responsive service.

 

How long is each service visit?

Standard visits for CO2 and flavor refills typically take 10-20 minutes.

 

What markets does Bevi currently serve?

Bevi is available for offices, hotels, gyms, schools, and other commercial facilities.

 

What areas does Bevi currently serve?

Bevi services customers across the continental  US and certain provinces in Canada. For more information, visit our Service Areas page.

 

Contact Us

What happens when I have questions regarding the installed Bevi machine?

Please contact your Bevi representative or your beverage service provider. You can also contact support@bevi.co.

 

How do I request new flavors?

Please contact your Bevi representative or your beverage service provider. You can also contact support@bevi.co.

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