Frequently Asked Questions

What is a Bevi machine?

A Bevi machine is a Smart Water Cooler® that offers customizable flavored, still, sparkling, and enhanced beverages without the need for single-use bottles or cans.

Is there a Bevi machine I can get for my home?

Unfortunately, a Bevi machine for your home (or your home office) isn't currently available. But it's something we're actively exploring.

How many single-use bottles or cans can the Bevi machine help my business save?

Each Bevi machine saves thousands and thousands of bottles and cans annually. A real-time counter on the machine shows how many single-use containers you’ve saved and the CO2 emissions you’ve reduced as a result.

How much does a Bevi machine cost?

Beverages from a Bevi machine can cost, on average, between 12 and 28 cents per 12 oz. pour, depending on your concentrate and carbonation usage. If you’d like a personalized quote on a Bevi machine based on the number of employees or users you have, please follow this link and fill out the form.

Why does the Bevi machine require an Internet connection?

The internet connection allows Bevi or a service partner to monitor the machine remotely and identify when it needs service—such as a replacement part, a new carbonation tank, or a refill of flavors or enhancements. No need to worry if your Wi-Fi goes out; your Bevi machine will keep working as usual.

At what temperature is Bevi water dispensed?

Cold water is dispensed at 36 to 39° F and hot water is dispensed at 185 to 195° F. Ambient can be described as room temperature water. This makes the cold water perfect for a refreshing drink and the hot water ideal for tea or other warming beverages.

How many drinks does one Bevi serve per day?

It really depends on your users’ thirst level! We typically recommend one Bevi machine for every 100 users. Bevi’s Countertop machine holds up to 4 concentrates and The Standup 2.0 machine holds up to 8 concentrates. Each concentrate package can make up to 400 12-oz. drinks.

What kind of filter do you use?

Bevi machines feature advanced water filtration systems designed to deliver pure, safe drinking water from your tap. At the core of this system is the 3M HF20-i filter, a two-stage commercial-grade carbon filter, certified to remove 99.99% of microplastics and 99.9% of bacteria, parasites, chlorine, and other volatile organic compounds. With an ultra-fine membrane capable of capturing particles down to 0.2 microns, this carbon filter removes what bottled water brands and municipal tap water systems leave behind.

Spacing is tight in my commercial space. Will the Bevi machine fit?

We have installed Bevi machines in many different sized spaces, and have two versions available in the U.S. and Canada to suit your spacing needs. The Standup 2.0 machine is less than a third of the size of a regular refrigerator. The Countertop machine sits on your counter, with the hardware and plumbing hidden in the cabinets below.

What are the main differences between the Countertop and the Standup 2.0?

The Standup 2.0 offers more flavor options, with the potential for eight concentrates total,  as well as varied water temperatures (cold, ambient, and hot). The Countertop offers only four flavor options, as well as cold still or cold sparkling water. In addition, the Standup 2.0 has all components self-contained, whereas the countertop unit requires additional cabinet space to house parts of the machine.

What are the dimensions of the machines?

The Standup 2.0 machine measures 5′ 5″ (h) x 1′ 3″ (w) x 1′ 7″ (d). The Countertop machine is 1′ 6.5″ (h) x 10″ (w) x 11″ (d).

How long does it take a Bevi machine to go through a carbonation tank?

The lifespan of a carbonation tank in a Bevi machine depends on the frequency that sparkling beverages are being poured. That said, for 50 users, generally consumption is around half a tank per month.

My Bevi machine is not connected to the internet, how do I get connected?

To get your Bevi connected, reach out to support@bevi.co or your service provider, and they will be able to get your machine online.

Are the boxes that Bevi’s flavor and enhancements come in recyclable?

Yes! The boxes our flavors and enhancements come in are 100% recyclable. They’re also made of 47% renewable and recyclable corrugated fiber material.

Does Bevi have a RO (reverse osmosis) filtration system?

No, Bevi machines use an advanced filtration system based around carbon filters. Carbon filters are easy to maintain, more economical, and don’t waste any water in the process of filtration as RO filters do. That being said, RO is necessary in areas where tap water quality is very poor; in this case, it’s important to know that our machines can—for specialized needs—be paired with an external RO filtration system.

How do I see my top flavors?

Data on your consumption trends can be viewed right from the machine’s screen. Tap “Learn More” in the top right corner.

How do I access my Bevi machine data?

Bevi machine data can be accessed right from the display of the machine itself.

How does a Bevi machine compare to SodaStream Professional?

SodaStream Professional discontinued their services in 2024.

What type of filters does Bevi use?

Bevi machines feature advanced water filtration systems designed to deliver pure, safe drinking water from your tap. At the core of this system, we recommend use of a 3M HF20-i filter, which is certified to remove 99.99% of microplastics and 99.9% of bacteria, parasites, chlorine, and other contaminants. 

Is Bevi healthier than the average soft drink?

Bevi prioritizes high-quality ingredients, low- and zero-sugar flavors, and advanced filtration to deliver pure beverages that are healthier than the average soft drink.

Is Bevi healthier than the average sparkling water drink, such as La Croix?

With an emphasis on advanced filtration—and by using our recommended 3m HF20-i carbon filter—a Bevi machine is certified to remove 99.99% of microplastics and 99.9% of other contaminants, such as bacteria and chlorine. That means the water you’re having carbonated on the spot is pure, safe, and great-tasting, likely your favorite sparkling water yet.

Can Bevi become the standard amenity across all of my locations?

Yes! Bevi machines are designed to fit any commercial space, whether that’s an office kitchen or a warehouse breakroom, a dining hall’s beverage station or a hotel’s lobby. Wherever you would expect to be able to purchase a bottle of water or find a water refilling station for your reusable bottle, there’s space for a Bevi machine.

How much caffeine can I mix into my beverage?

At Bevi, we have two different settings for our Energy Boost enhancement: low at 45 mg per 12 oz. serving (similar to a green tea) and high at 95 mg per 12 oz. serving (similar to a light coffee).

Is it okay to drink caffeine all day?

Bevis caffeine enhancement is not recommended for people sensitive to caffeine, children under the age of 18, or women who are pregnant or nursing. The FDA has cited the maximum caffeine intake at around 400 mg a day for healthy adults. If you want to avoid disrupting your sleep, medical professionals recommend ceasing caffeine intake at 2 p.m., according to the Cleveland Clinic.

What are the benefits of Bevi’s Vitamin Boost enhancement?

Vitamin Boost is packed with the essential nutrients your immune system requires to operate at peak performance.*

*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Is it okay to drink Bevi Vitamin Boost all day?

Yes! We’ve designed Vitamin Boost to be consumed all day and does double-duty by nourishing your immune system with the nutrients it requires to stay strong during flu season and providing the year-round multivitamin support your body needs.* So feel free to drink away!

*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

What product properties does Bevi Vitamin Boost have?

Vitamin Boost is vegan and therefore doesn’t contain animal products. It’s also sodium-free, gluten-free, and kosher certified. Vitamin Boost is also sugar- and calorie-free.

*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Are there preservatives in Bevi’s concentrates?

Our flavor and enhancement concentrates include potassium sorbate—one of the most common preservatives used in food and beverage. 

What is potassium sorbate?

Potassium sorbate is a preservative that is commonly used in food and beverage products to maintain quality. Bevi uses potassium sorbate in our flavors and enhancements. 

What is citric acid?

It’s an acid found naturally in citrus fruits, like lemons. Citric acid is used in everything from beers to canned tomatoes to maintain freshness and prevent foodborne illnesses. 

What ingredients are included in Bevi’s Electrolytes enhancement?

Filtered water, sodium chloride, sodium citrate, monopotassium phosphate, niacinamide (vitamin B3), potassium sorbate, calcium d-pantothenate (vitamin B5), pyridoxine HCl (vitamin B6)

What are electrolytes?

Electrolytes are minerals found in your blood that help regulate and control the balance of fluids in the body. These minerals play a role in regulating everything from blood pressure to muscle contraction, and play a critical role in ensuring your system is functioning properly.
Electrolytes support your body to perform at its best. And no, it’s not just for those sporty peeps–electrolytes play a role in digestion, nervous, cardiac and muscular systems for every body.

*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Is it okay to drink Bevi Electrolytes all day?

Our electrolytes enhancement can be safely consumed all day. They’re great for during or after a workout, days filled with long meetings—you name it, this extra boost of hydration will work for you. The quantities selected for this blend were chosen with all day consumption in mind. Plus, unlike the average sports drink, Electrolytes is sugar-free, calorie-free, and vitamin infused, so feel free to drink away!

Is Bevi Electrolytes kosher, vegan, and vegetarian?

Bevi Electrolytes is vegan and therefore doesn't contain animal products. It’s also gluten-free and kosher certified.

Are there preservatives in Bevi Electrolytes?

Yes, we use potassium sorbate as a preservative in Bevi Electrolytes. It is commonly used in food and beverage products to maintain quality.

Do Bevi enhancements contain allergens?

None of Bevi’s enhancements contain any of the FDA-regulated allergens. Additional nutritional information can be found by clicking the “View Nutrition Facts” button beneath each enhancement.

Is there an expiration date for the enhancements?

Unopened, our enhancements are best before 1 year. Once opened, we allow 6 months before they expire.

Are enhancements sweetened?

No, our enhancements are unsweetened. 

How many enhancements can I get in my machine?

You can add up to three enhancements—Electrolytes, Energy Boost, and Vitamin Boost—to your Bevi Standup 2.0 machine. These can be coupled with any of our flavors or with plain filtered water—or each other! You can mix up to two enhancements at once.

How many enhancements and flavors can I mix into my water?

For the Standup 2.0 machine, you can mix up to 2 enhancements and 3 flavors, or add up to 2 enhancements to just plain water. For the Standup 1.5 and the Countertop machines, there are 4 slots to add flavors and enhancements. You can mix up to 3 of the flavors and enhancements in the machine at a time.

How quickly will the Bevi be installed once the contract is signed?

Please check with your sales rep for the most up-to-date delivery timeline.

Who performs the plumbing?

Bevi has several plumbing partners who will provide any plumbing work required for the installation. In some cases, a water line or spigot may already exist, which can be connected to the machine without any additional plumbing. Alternatively, we are happy to work with a plumber that you prefer.

Who delivers the Bevi?

Bevi has several freight or service partners that help with delivery. Of course, we will help coordinate the move.

Who installs the Bevi?

A trained service team member will install the Bevi machine within 1-2 business days of the machine delivery. Installation typically takes 1-2 hours per machine.

When will the Bevi be ready for use once installed?

After the initial install, the machine requires at least a 3-hour incubation period, which allows the water to cool down and the magic of carbonation to work. Typically, the Bevi will be ready for full use the day after the installation. We promise it’s worth the wait!

How long does it take to service my Bevi machine?

Standard visits for CO2 and flavor refills typically take 10 to 20 minutes.

What markets does Bevi currently serve?

Bevi is available for offices, hotels, gyms, schools, and other commercial and retail facilities.

What areas does Bevi currently serve?

Bevi services customers across the continental United States, certain provinces in Canada, and major cities in the UK and Ireland. For more information, visit our Service Areas page.

Can Bevi provide trends on office attendance for my business?

The amount of water people drink at work turns out to be a remarkably good indicator of how much time they spend in the office; because of this, a Bevi machine can be used to anonymously and accurately approximate how much in-office attendance you’re seeing over the course of the week and the year. For more information about how our machine can help understand and forecast office attendance, ask your Bevi service representative.

How can a Bevi machine help workplace services achieve its goals?

Bevi machines are designed to eliminate single-use containers from the workplace. Each machine can save the waste generated by tens of thousands of plastic bottles and aluminum cans. Also, as employees return to the office, Bevi machines offer a modern, exciting amenity that encourages in-office attendance. Lastly, hydration plays a key role in employee productivity and wellness; Bevi machines turn hydration into a moment of joy with their intuitive designs and over 48,000 possible beverage combinations.

Can I pour a drink without touching the Bevi machine’s screen?

Yes! All Bevi machines have a touchless dispensing feature. Simply scan the QR code on the machine with your smartphone—no app needed.

Is there a way to disable the touchless dispensing feature on my Bevi machine?

Yes, by using the toggle button on the Ingredients page. 

How does my device connect to the Bevi machine to use the touchless dispensing feature?

The touchless feature uses the Bevi machine’s internet connection (WiFi, cellular, or Ethernet) and the phone’s Wifi or cellular connection. No Bluetooth is involved.

Can I use this feature with devices other than a phone, such as a tablet?

Yes, as long as you can scan the QR code and have the internet access on the device. We do recommend using a smartphone, however, for the best user experience.

Do Bevi machines filter water?

Tap water passes through an advanced filtration system within every Bevi machine so all you get is pure, great-tasting beverages.

Are Bevi machines certified to filter microplastics?

Yes, when using our recommended filter! Bevi machines with the 3M HF20i filter installed are certified to remove 99.9% of the microplastics found in drinking water.

Do Bevi machines filter fluoride?

No, the carbon filter we currently recommend for use in our machines does not filter fluoride.

What containments do Bevi machines filter out of drinking water?

When used with our recommended filter, Bevi machines are certified to remove 99.9% of microplastics, chlorine taste and odor, cysts, and other particulates that shouldn’t be in drinking water. That’s all while still leaving the trace minerals—think calcium, phosphorous, iodine, and magnesium—that should be in your water.

How do microplastics impact human health?

Microplastics can accumulate in organs, potentially causing inflammation, cellular damage, hormonal imbalances, and long-term health issues like respiratory problems, digestive disturbances, and even cancer. They also carry toxic chemicals and pathogens.

How effective are current water filtration systems at removing microplastics?

Effectiveness varies, but advanced systems, like that found in a Bevi machine combined with our recommended carbon filter, means drinking our water means not having to worry about microplastics.

Are there microplastics in bottled water?

Yes, bottled water contains up to twice as many microplastics as tap water, around 250,000 plastic particles in every liter. A study found 93% of bottled water samples contaminated with microplastics, highlighting poor regulation and the need for stricter standards.

What’s being done to address the microplastics crisis?

Governments like Canada and the EU are leading efforts with bans on single-use plastics and funding research for biodegradable alternatives. The EU aims to reduce microplastic pollution by 30% by 2030.

What can you do to reduce your microplastics exposure?

Avoid bottled water and opt for reusable bottles. Consider solutions like Bevi’s Smart Water Cooler machines for filtered, flavored, or unflavored water on demand, reducing both exposure and plastic waste.